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Please always quote your Suma Customer Number when you contact us.Our preferred method of payment is by Debit Card or Bank Transfer. We ask for one single payment even if you have multiple invoices – this keeps our admin and card charges down.
We can take Credit Card payments but we do charge a 1% handling surcharge. Debit cards don’t carry a surcharge. We don’t accept Diners Club or American Express.
You can pay for your orders automatically by registering your card with us. You can do this by calling our Payments Line on
or our Credit Control Team on
We will then automatically debit the card after the agreed number of credit days (see Account Terms and Credit Agreements below).
We can provide our bank details and you can set up a payment to go from your bank to ours – please contact our Credit Control Team on
We are sorry but we cannot set up Direct Debit payments.
We currently don’t offer online payment or PayPal.
You can also pay as you go along and call our Credit Control team on 01422 313847 to make a payment over the phone.
We can accept cheques either by post or to the driver upon point of delivery but we do encourage our customers to use debit cards or bank transfer as it’s a safer and quicker method of payment. We do not accept cash payments to the driver.
Making a Credit Claim
If you have an item that is damaged or missing from your order you can call our Claims Team on
Please ensure you have your account number, invoice number and the item number or item code at the ready. We will only process claims made within 7 days of your order being received.
We will then process your claim for that item. We do not offer refunds as we are a wholesaler and operate using debits and credits.
This is then automatically deducted from the payments due on your account.
You can also request a Returns Pad from us which you can use to return items and request credit claims once the driver has left. Usually you can return items to our driver on your next delivery with the completed Returns Form and the credit will be processed within 5 working days.
Account Terms and Credit Agreements
Most Suma customers are set up with 7 days credit as standard – this means that after 7 days you will be liable to pay the full amount of the due invoices on that account. If you require more credit days please contact our Credit Control team on
and provide 2 Trade References – we will then follow these up and contact you with proposed credit terms.
Similarly, if you wish to discuss your credit limit with us please contact our Credit Control Team on